Password Reset Problem

Eluvatar

Member
My friend Gulliver tells me he is unable to restore access to his account.

[13:12:30] <Eluvatar> Profile Options
[13:12:30] <Eluvatar> Gulliver
[13:12:30] <Eluvatar> Last Activity Dec 30 2014, 01:53 PM
[13:12:31] <Gulliver> Submitting the change password form just takes me to the registration form :|
[13:12:37] <Eluvatar> r3n!!
[13:12:46] <Eluvatar> try turning off javascript??
...
[13:16:58] <Eluvatar> Did you get a reset email?
[13:17:39] <Gulliver> Yes
[13:17:46] <Gulliver> I followed that entered a new password, hit enter
[13:17:50] <Gulliver> And it took me to the registration page
[13:18:01] <Eluvatar> Try logging in with the new password
[13:18:07] <Gulliver> I did, didn't work
[13:18:12] <Gulliver> I'll try again
[13:18:26] <Gulliver> Narp
[13:19:37] <Eluvatar> so you get to the reset page
[13:19:43] <Eluvatar> you type in a new password
[13:19:46] <Eluvatar> you hit enter?
[13:19:49] <Eluvatar> Or do you click the button?
[13:20:40] <Gulliver> Let's see
[13:21:31] <Gulliver> Both clicking and hitting enter bring me to the registration agreement
[13:22:08] <Eluvatar> just the agreement? nothing else?
[13:22:36] <Eluvatar> Maybe the registration agreement changed and they require agreement to the new text to login
[13:23:45] <Gulliver> I click agree and it takes me to the sign up form
 
This is a bug that is affecting several ZB forums. We will file a support ticket to see if ZB support can do something about it. In the meantime, I have worked with Gulliver to restore his access.
 
Back
Top